Return and Refund Policy

Return for Exchange Policy

If you wish to exchange a product due to defects or issues such as changes in texture, please inspect your item upon receipt and contact us within 3 days of delivery. Exchanges are accepted within 14 days of receipt.

Return for Refund Policy

Our refund policy lasts 14 days. If 14 days have passed since delivery, we unfortunately cannot offer a refund, only an exchange if applicable. Please email your refund request to returns@indigenousingredients.onmicrosoft.com with a timestamp and follow up via phone if needed.

Late or Missing Refunds

If you have not received your refund, check your bank or credit card statement and contact your provider to ensure there are no delays. If the issue persists, email us at returns@indigenousingredients.onmicrosoft.com.

Sale Items Policy

Only regular-priced items may be refunded. Sale items are non-refundable.

Shipping Cost for Returns

Customers are responsible for return shipping costs, which are non-refundable. Refunds will have return shipping costs deducted.

Unacceptable Returns

• Items not in their original packaging.
• Items damaged due to reasons other than shipping errors.
• Used items.
• Items returned after 14 days.

Return Eligibility

• Items must be unused and in original packaging.
• Include proof of purchase or order number.
• Contact us before sending a return; do not send it to the package address.

Our Process After Receiving Your Return

Once your return is inspected, you will receive an email notifying you of its status. Approved refunds will be processed and credited to your original payment method.